How does it work? • If you visit a pharmacy and have a common ailment you can ask the pharmacist for advice. The pharmacist may ask if you wish to register for the service. Registering means the pharmacist may supply you with the medicine you need free of charge. • You do not normally have to make an appointment. You can go along at a time that suits you. • Your consultation will always be with a qualified pharmacist and will take place in a confidential area within the pharmacy. • If your pharmacist agrees that you need a medicine or product to treat your symptoms they may give it to you free of charge.